Big companies are usually hounding their customers and can often be seen harassing them for unpaid bills and outstanding payments sometimes for the most ridiculous amounts. Many organisations will send endless letters and threats of legal action to customers who are unable to make payments sometimes for as little as £5. But when we see the tables being turned on a big company, and a customer giving them a taste of their own often dished out medicine, we are gladly willing to shout about it.
Lucas Marshall, from Derbyshire decided to take a stand after he was landed with a £320 bill at the airport because he was unable to print off his family’s boarding passes.
But when the company refused to refund the money, he launched legal action – and won, so the bailiffs were sent in to get his cheque.
Now he is celebrating his victory over the multi million pound firm – and plans to display his £610 compensation cheque on the wall at home.
Mr Marshall, 34, had been travelling back from the Canary Islands with wife Michelle, 42, and children Lewis, four, Ellenor, seven, Lucy, 13, and Carly, 16, when he was unable to print boarding passes because of a problem with his booking reference.
With minutes to spare, he paid £320 in euros for the costs of checking in at the airport and reissuing boarding passes, as well as an administration fee so his family did not miss the journey home.
Mr Marshall, who owns a landscape gardening firm, said: ‘I don’t like getting walked over. The point is some people will get back and say, “I’ll leave it, I won’t bother.”
‘But I thought that’s ridiculous. They take £300 off you for a piece of paper when really everything is already paid for.
‘To me it was about the principle. I hated the fact that they forced me. I was at the end of the holiday and I was worried, I thought, “I haven’t got this money to spend.”
‘You’ve got ten minutes to cough up the money. I said, “I haven’t got the money.” They said, “You can use your credit card.” It’s a case of them bullying you to get the money.’
When the family returned from the holiday to Fuerteventura in February last year, Mr Marshall sent letters to Ryanair’s English office and the firm’s HQ in Ireland – urging the airline to do ‘the sensible thing’ and refund the money.
When the airline did not respond to his complaints, he took his case to court.
Ryanair failed to reply to the court notice so the case was automatically found in Mr Marshall’s favour and bailiffs were sent to the headquarters in Stansted, Essex, to reclaim the money.
In December he received a £610 cheque
Story from The DailyMail